Privacy Policy

Our Commitment to Your Privacy

At CleanShore Adelanto Pool Service, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our pool cleaning and maintenance services or visit our website at www.adelantopoolservice.com.

By using our services or providing us with your information, you agree to the practices described in this policy. If you have questions or concerns about how we handle your data, please contact us at (442) 363-7509 or contact@adelantopoolservice.com.

Information We Collect

Information You Provide to Us

When you request a quote, schedule a service, or become a customer, we collect information that you voluntarily provide, including your name, address, phone number, email address, and payment information. We also collect details about your pool such as size, type, equipment, and any special conditions or requests.

Information We Collect Automatically

When you visit our website, we may automatically collect certain information such as your IP address, browser type, device type, pages you visit, and how long you spend on each page. We use this information to improve our website and understand how visitors use it.

Service and Maintenance Records

During the course of providing service, we maintain detailed records of your pool maintenance history, water chemistry readings, equipment condition, repairs performed, and any issues or observations noted by our technicians. This information helps us provide consistent, high-quality service tailored to your pool.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Schedule and perform pool cleaning and maintenance services at your property
• Communicate with you about appointments, service updates, and billing
• Process payments and maintain financial records
• Maintain service history and pool condition records for quality and continuity
• Send you service reminders, maintenance tips, and important updates
• Respond to your questions, requests, or complaints
• Improve our services and customer experience
• Comply with legal obligations and protect our business interests

We do not use your information for purposes unrelated to our pool service business without your consent.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who help us run our business, such as payment processors, scheduling software providers, or accounting services. These providers are contractually required to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If our business is sold, merged, or acquired by another company, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes physical security of our records, secure storage of digital data, and limiting access to your information to only those employees and contractors who need it to perform their jobs.

Payment information is processed through secure, encrypted payment systems. We do not store full credit card numbers on our systems.

However, no security system is perfect. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account information and passwords confidential.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device when you visit a website.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website.

We do not use cookies to track your activity across other websites or for advertising purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we have about you.
• Correction: You can ask us to correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt out of receiving marketing emails by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at (442) 363-7509 or contact@adelantopoolservice.com. We will respond to your request within a reasonable timeframe as required by law.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, how we use it, and who we share it with. You also have the right to request deletion of your information and to opt out of any sale of your information.

We do not sell personal information to third parties. To exercise your CCPA rights, contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without proper parental consent, we will delete that information as quickly as possible.

If you believe we have collected information from a child, please contact us immediately at contact@adelantopoolservice.com.

Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. For active customers, we maintain records throughout the service relationship and for a reasonable period afterward for warranty and legal purposes.

If you close your account or request deletion, we will delete or anonymize your information within a reasonable timeframe, except where we are required to retain it for legal, accounting, or regulatory reasons.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page. If we make significant changes, we will notify you by email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.